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I get an error “Sorry, you are not authorized to make this change.”

I get an error “Sorry, you are not authorized to make this change.”

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This occurs when the username and password entered is valid, but denies the configuration change. This will happen for one of two reasons:

  • The user you authenticated as does not have privileges to save settings. You can see your privileges in Settings -> Access Control.
  • The user you authenticated as has privileges to change settings from the LAN only, and you are connecting over the proxy server (eg, http://egauge9999.egaug.es) or you are not on the same subnet. Click on LAN Access from the upper right-hand menu to connect directly to the eGauge. This will not work if you are on a different network or subnet.

If you need remote administration enabled so you do not have to go through LAN Access, you may enable it using eGuard Manager or submit a request to support@egauge.net with the device name (and MAC address if the device is not registered to you).