I get an error “Sorry, you are not authorized to make this change.”
This occurs when the username and password entered is valid, but denies the configuration change. This will happen for one of two reasons: The user you authenticated as does not have privileges to save settings. You can see your privileges
How do I change the color or style of my lines?
The default colors for Usage and Generation can be changed from the Preferences menu. Select Settings from the top right corner of the screen. Next, select Preferences from the menu on the left side of the screen. Navigate down the
What CT do I choose from the CT drop-down selection?
You may also wish to refer to our CT Selection Guide for additional information. For firmware versions prior to v2.16, the CT is identified by the amperage rating of the installed CT (not the amperage rating of the circuit being monitored). Starting in firmware
What password do I use to save a change to the settings?
Assuming the device comes with the default eGauge configuration, you may enter username owner and password default connected to the eGauge through the same local network the eGauge is on. You must ensure that you are directly connected to the device by clicking the LAN
How do I clear browser cache and/or stored credentials?
In some instances (including upgrading from a firmware version older than 2.15) the eGauge interface may not load correctly. Should this happen, the first troubleshooting step is clearing browser cache. Browser cache is data stored by the web browser to increase
I can’t connect to my device anymore, what should I do?
First, power-cycle the eGauge. See the answer to the question "How do I power-cycle the eGauge?" for details on how to do this. Second, try unplugging the HomePlug adapter and then plugging it back in, if applicable. This retrains the
After upgrading my firmware, the web pages look all garbled. What’s up?
This is typically an issue with web browser caching. Please clear the browser's cache or use the browser's Reload/Refresh button to fix the problem. A document assisting with clearing the browser cache can be found under the tutorials section. Note that this should not be
Video List
Below is a complete list of videos available through the eGauge support knowledgebase. Any article containing an embedded video is linked here. Note that this is not a complete list of available articles - it is a list of articles
Documentation List
Below is a complete list of the documentation available through the eGauge support knowledgebase. Any article containing downloadable documentation is linked here. Note that this is not a complete list of available articles - it is a list of articles with attached
How do I change what registers display on my LCD?
The EG4xxx model eGauges have a built-in LCD display. One of the features is that it will "scroll though" and display instantaneous and cumulative values for existing registers. By default, instantaneous and cumulative values for all configured and newly added registers will